What Happens When Every Department Follows the Supply Chain process, Differently? 

A mining operation was experiencing growing inefficiencies across its supply chain. Lead times were unpredictable, supplier communication was inconsistent, and critical materials were either delayed or overstocked. While procurement policies technically existed, each department had developed its own informal processes, some tracked requests in spreadsheets, others relied on emails, and a few used outdated systems that didn’t align with current operational demands.   This lack of consistency led to frequent errors, missed purchase windows, and rushed orders that inflated costs. Accountability was vague, no one could pinpoint where delays originated, who approved urgent changes, or how decisions were being tracked. Planners and warehouse staff were constantly reacting instead of executing with confidence. Leadership had no real-time visibility into inventory levels, order status, or supplier performance.